And it was at no cost, except for shipping, which was greatly appreciated!
The customer service department at Boba is hands-down the best. They've gone above and beyond, even shipping a replacement carrier to me while I was on vacation in New Zealand once, when a buckle snapped.
We have used these carriers for both kids and they're still in great shape. We wanted to pass them along to a local women's shelter and all we needed was a replacement buckle to make it like new. I'm so glad we were able to get one easily and these carriers can keep making more parents happy!
Thanks for the parts and the amazing product. My one month old is sleeping soundly in his Boba right now!
The replacement buckle came quickly with no issues. Excellent customer service. Glad I can keep my Boba carrier going longer with this new piece - 5 years and two kids and its still in great shape aside from the buckle breaking.
Quick processing/shipping. Amazing there was no charge for the replacement. I’m a boba carrier user for life!
Thrilled with our Boba and the service when we needed replacement parts.
Easy ordering and immediate shipping... for free. Awesome service.
The waist strap replacement works great. Thank you so much for the speedy and great customer service! Wasn’t sure if I needed to buy a whole new carrier, but I didn’t need to. Very thankful replacement parts are offered!
Boba Replacement Parts
Thankful for a great company that knows things go missing! Baby and I love our carrier and the complimentary replacement parts!