I needed a new hood and infant insert for my carrier. Not only was the website easy to navigate, but I also received my items in just a few days. They are they high quality you can expect from Boba. Its so nice to be able to order replacement parts for the carrier without being charged outrageous prices.
Fantastic customer service to clarify that all waist buckets are the same and then fast deliver so we can keep carrying our toddler and some to be newborn!
I misplaced our insert for our Boba carrier which I used for our two older boys and I reordered the insert for only the cost of shipping. I am so impressed that I was able to do that!! Thank you so much!!
I have boba carrier birdie for almost 8 years ago (my first child), bought from Indonesia my home country. Then i want to use it again but could not find the strap, infant insert and the hood. I was asking CS for how much should i pay. She gave me a link to make "a purchase" and have those for free, just pay for shipping fee. When they came, the hood was not there. I complained and CS answered it so fast and i was sent the hood without paying shipping fee again. Thank you very much. Terima kasih.
Beautiful, comfortable carrier! I love the 4g in tweet. My baby loves it and it is easy to put on. Customer service was really helpful when I needed to order replacement parts for a lost insert..
love that i could get parts last along the life of the boba. thank you!
Blown away with this company. Missing piece was mailed at no charge. Just paid shipping. Quality customer service!
Great that you offer replacement parts, great price! Very happy.
And it was at no cost, except for shipping, which was greatly appreciated!
The customer service department at Boba is hands-down the best. They've gone above and beyond, even shipping a replacement carrier to me while I was on vacation in New Zealand once, when a buckle snapped.
We have used these carriers for both kids and they're still in great shape. We wanted to pass them along to a local women's shelter and all we needed was a replacement buckle to make it like new. I'm so glad we were able to get one easily and these carriers can keep making more parents happy!