Frequently Asked Questions
From the most helpful customer service to the friendly in-house educated babywearing consultants, we are here for you every step of the way!
Shipping & Returns
Definitely, we offer free returns within 60 days of purchase from our site. No questions asked. We’ll even pay all shipping on domestic returns and exchanges.
We also offer a full one-year warranty on all products should you find a manufacturing defect.
If your Boba was purchased from a third party, including Amazon, please contact them directly for assistance.
Shipping within the US and Canada can take up to 2 - 3 business days but most customers receive their package sooner. EU shipping can also take 5-7 business days but is also much quicker in our experience!
Yes! The minimum order amount for free shipping may change depending on what country you're located in, so just check out the info bar at the top of the site for the most accurate information. Excludes wholesale customers and replacement parts.
We ship to the US. For our Canada and EU customers please visit our respective stores:
If you have a specific question about where we can or can't ship, please contact email@example.com.
We are passionate about holding babies close and aim to make only the best quality products for your growing family to enjoy!
We want you to be informed and confident about your purchase, so in case the section below doesn't answer your questions, do not hesitate to reach out!
We're always happy to help!
If you’re located in the US - www.boba.com
If you’re located in the EU - eu.boba.com
If you’re located in the CA - canada.boba.com.
If you’re looking for a distributor or retailer in your country please contact us - we’re happy to help!
Yes, we do! The waist extender adds 12 inches or approx. 30 cm to the width of the waist. Please contact firstname.lastname@example.org if you need one!
We've got them! You can email email@example.com for assistance.
Oh no! Please contact us at firstname.lastname@example.org and we’d be happy to solve this issue!
The company that manufactures our product is a Taiwanese company located in China and is very heavily regulated and inspected on a monthly basis. They comply with all labor and business practice regulations here in the US and everything meets our very high expectations.
They sure are! You can wash the wraps on delicate with cold water and tumble dry on low. It is preferable that the wraps and carriers be washed without any other items, on their own, or in a mesh bag to prevent any zippers or buttons getting caught on the fabric.
For our buckle carriers, we suggest spot cleaning regularly and washing only when necessary to extend the life of your carrier.When you do machine wash them use cold water, set your machine on the delicate cycle and hang dry.
You bet. If you have any additional questions, concerns or compliments, our friendly customer service team is here to help.
Email email@example.com or live chat with us.
Yes, we do! At Boba, we understand the importance of using environmentally-friendly and safe products for you and your baby. That's why we offer the following organic options:
- Boba Classic Wrap Organic Dark Gray
- Boba Serenity Wrap Organic Rainforest
- Boba X Baby Carrier Organic Atlantic
- Boba Classic 4GS Organic Slate
All of our organic options are made with 100% organic cotton and are free from harmful chemicals, providing a healthy and sustainable choice for you and your baby.
- Boba Classic Wrap Organic Dark Gray
General Babywearing Questions
You can count on us for all the help you might need!
See below for our answers to the most common babywearing questions, and just in case you still have any doubts shoot us an email at firstname.lastname@example.org. For one-on-one help from the comfort of your home, book a free consultation with our super friendly in-house babywearing educator!
We get it. Baby carriers can be a little confusing at first!
We have plenty of educational resources for each of our products! Check out our support pages that are filled with instructional photos, videos and heavy with links to even more educational content!
Boba Air Baby Carrier
Still feeling iffy? Feel free to send a photo of yourself wearing the carrier or wrap to email@example.com, and we’d be happy to take a look and give you some pointers!
We also offer free fit consults with our in-house certified babywearing consultants!
All of our wraps and carriers are designed to carry babies facing inwards only, whether on your front or your back.
We strongly discourage carrying your child facing forward in our Boba or any babywearing wrap or carrier for any amount of time.
Carrying your baby facing away from you, causes undue pressure on your child’s pelvis and spine, and if their legs are unsupported (which is almost always the case in outward facing carrying) it can create unnatural and uncomfortable arching of the baby’s back. You can read more about it here.
Carrying your baby facing you is the most ergonomic and comfortable position for both baby and wearer, and what’s more, it’s exactly how nature intended it to be.
Baby wants a different point of view?
Our Boba X Baby Carrier, Boba Classic 4GS Baby Carrier and Boba Air Baby Carrier enable comfortable back wearing whenever you and your baby are ready!
We have customers of all shapes and sizes who wear our carriers comfortably, and we’re proud to say our carriers are one-size fits all! Just in case you feel like you’d need that, we offer waist extenders as well!
The main difference is that the Boba X Baby Carrier is much more adjustable. The body of the carrier as well as the seat adjust in width/height as your baby grows. It does not need an infant insert to be suitable from birth and it comes with added detachable seat extenders for toddlers. It also features the PFAs (perfect fit adjusters) that are amazing for petite parents!
Boba Classic 4Gs Baby Carrier is a more simplified carrier that comes with an infant insert and is great if you are looking for something that doesn't need much adjusting.
We created a helpful chart on our comparison page to aid you in your search for the perfect carrier. You can even take a simple quiz for a personalized baby carrier recommendation!
The Boba 4Gs is meant to be used with the included infant insert until your baby can comfortably fit with legs out and be supported from knee pit to knee pit.
This may mean different age/size for every baby, so checking the fit of the carrier regularly is the way to go, but babies can fit with legs out comfortably from approx. 5 - 8 months.
The Boba Classic Wrap has a different material composition (95% Cotton, 5% Spandex) which makes it slightly thicker and, therefore, more supportive even for bigger babies.
The Boba Serenity Wrap is made of a super soft bamboo blend fabric (68% Viscose from Bamboo, 25% Cotton, 7% Spandex) which makes it thinner, more breathable and gives it more bounce and stretch. It's definitely a favorite for the littlest of littles!
We created a helpful chart on our comparison page to aid you in your search for the perfect wrap. You can even take a simple quiz for a personalized baby wrap recommendation!
5.5 yards or about 5 meters, so they are truly one-size fits all!
The Air is made of ultra-light nylon that is a quick-dry material, so it’s a great carrier for the beach (just make sure it’s completely dry before storing it in its pouch)! As far as hot weather, while the carrier is very lightweight and perfect for on the go, it's not very breathable due to the nature of the fabric.
If you're going to be wearing your baby for a while, we suggest looking into the Boba X!
No, we do not, all Boba wraps and carriers are designed with the intention to carry one baby at a time only. However, once they're big enough to tandem carry you can wear one in the front in either a wrap or carrier and the other in a buckle carrier in the back.
If you fancy trying a tandem carry, we have a whole blog post to support you, or you can book a complimentary consultation call!
When choosing a baby carrier, make sure to always follow the manufacturer’s instructions and guidelines, as well as your own common sense. In any babywearing wrap or carrier, always make sure your baby is properly supported from knee to knee, that their face is always visible and off their chest and that they have plenty of air flow.
When wearing in the wrap, ensure all three layers cross the baby’s body from knee to knee and up to the back of their neck for proper support and that the wrap is tied snug enough with no drooping fabric or excess slack that could put your baby in danger.
When wearing in the carrier, always check buckles before use and ensure they are securely fastened. Make sure the carrier is snug enough to prevent the baby’s body from slouching and keep them high enough to kiss.
Yes you can!
Our wraps are absolutely perfect from day one and work especially great for the skin to skin contact. Read more about it here.
The Boba Bliss Baby Carrier is our incredible hybrid carrier that will offer your little newborn the softness of the wrap in combination with the ease of use of a carrier for you.
Our carriers are also a great choice to carry newborn babies. The Boba X Carrier adjusts to the smallest size to fit a little newborn (7lbs and up) and the Boba Classic 4GS Carrier comes with an infant insert to help you carry your little one.