Frequently Asked Questions
From the most helpful customer service to the friendly in-house educated babywearing consultants, we are here for you every step of the way!
Shipping & Returns
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Definitely, we offer free returns within 60 days of purchase from our site. No questions asked. We’ll even pay all shipping on domestic returns and exchanges.
We also offer a full one-year warranty on all products should you find a manufacturing defect.
If your Boba was purchased from a third party, including Amazon, please contact them directly for assistance. -
Shipping within the US and Canada can take up to 2 - 3 business days but most customers receive their package sooner. EU shipping can also take 5-7 business days but is also much quicker in our experience!
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Yes! The minimum order amount for free shipping may change depending on what country you're located in, so just check out the info bar at the top of the site for the most accurate information. Excludes wholesale customers and replacement parts.
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We ship to the US. For our Canada and EU customers please visit our respective stores:
www.eu.boba.com
If you have a specific question about where we can or can't ship, please contact hi@boba.com.
Our products
We are passionate about holding babies close and aim to make only the best quality products for your growing family to enjoy!
We want you to be informed and confident about your purchase, so in case the section below doesn't answer your questions, do not hesitate to reach out!
We're always happy to help!
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If you’re located in the US - www.boba.com
If you’re located in the EU - eu.boba.com
If you’re located in the CA - canada.boba.com.
If you’re looking for a distributor or retailer in your country please contact us - we’re happy to help! -
Yes, we do! The waist extender adds 12 inches or approx. 30 cm to the width of the waist. Please contact hi@boba.com if you need one!
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We've got them! You can email hi@boba.com for assistance.
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Oh no! Please contact us at hi@boba.com and we’d be happy to solve this issue!
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The company that manufactures our product is a Taiwanese company located in China and is very heavily regulated and inspected on a monthly basis. They comply with all labor and business practice regulations here in the US and everything meets our very high expectations.
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They sure are! You can wash the wraps on delicate with cold water and tumble dry on low. It is preferable that the wraps and carriers be washed without any other items, on their own.
For our buckle carriers, we suggest spot cleaning regularly and washing only when necessary to extend the life of your carrier.
When you do machine wash them use cold water, set your machine on the delicate cycle and hang dry. -
You bet. If you have any additional questions, concerns or compliments, our friendly customer service team is here to help.
Email hi@boba.com or live chat with us. -
Yes, we do! At Boba, we understand the importance of using environmentally-friendly and safe products for you and your baby. That's why we offer the following organic options:
- Boba Classic Wrap Organic Dark Gray
- Boba Serenity Wrap Organic Rainforest
- Boba X Baby Carrier Organic Atlantic
- Boba Classic 4GS Organic Slate
All of our organic options are made with 100% organic cotton and are free from harmful chemicals, providing a healthy and sustainable choice for you and your baby.
- Boba Classic Wrap Organic Dark Gray
General Babywearing Questions
You can count on us for all the help you might need!
See below for our answers to the most common babywearing questions, and just in case you still have any doubts shoot us an email at hi@boba.com. For one-on-one help from the comfort of your home, book a free consultation with our super friendly in-house babywearing educator!
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We get it. Baby carriers can be a little confusing at first!
We have plenty of educational resources for each of our products! Check out our support pages that are filled with instructional photos, videos and heavy with links to even more educational content!Boba Air
Still feeling iffy? Feel free to send a photo of yourself wearing the carrier or wrap to hi@boba.com, and we’d be happy to take a look and give you some pointers!We also offer free fit consults with our in-house certified babywearing consultants!
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We do not recommend carrying your child facing forward in our Boba or any babywearing device for any amount of time.
This position causes undue pressure on your child’s pelvis and spine and what’s more, if your little adventurer is being worn facing out with unsupported legs, it can create unnatural and uncomfortable arching of the back.
Carrying your baby facing you is the most ergonomic and comfortable position for both baby and wearer.All of our buckle carriers, however, do enable comfortable back wearing whenever you and your baby are ready!
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We have customers of all shapes and sizes who wear our carriers comfortably, and we’re proud to say our carriers are one-size fits all! Just in case you feel like you’d need that, we offer waist extenders as well!
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On our comparison page you will find a super helpful chart and a guide to choosing your carrier, or you can even take a simple quiz for a personalized product recommendation!
Our quick fire answer would be that the main difference is that the Boba X is going to be much more adjustable - the body of the carrier as well as the seat adjust as your babe grows. It does not need an infant insert to be suitable from birth and it comes with added detachable seat extenders for toddlers. It also features the PFAs (perfect fit adjusters) that are amazing for petite parents!The 4Gs is going to be a more simplified carrier that comes with an infant insert and is great if you are looking for something that doesn't need much adjusting.
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The Boba 4Gs is meant to be used with the included infant insert until your baby can comfortably fit with legs out and be supported from knee pit to knee pit.
This may mean different age/size for every baby, so checking the fit of the carrier regularly is the way to go, but babies can fit with legs out comfortably from approx. 5 - 8 months. -
On our comparison page you will find a super helpful chart and a guide to choosing your carrier, or you can even take a simple quiz for a personalized product recommendation!
In a nutshell, the Boba Classic Wrap has a different material composition (95% Cotton, 5% Spandex) so it will be a bit thicker and more supportive even for bigger babies.
The Boba Serenity Wrap is made of a super soft bamboo blend fabric (68% Viscose from Bamboo, 25% Cotton, 7% Spandex) so it's thinner, more breathable and has more bounce and stretch. It's definitely a favorite for the littlest of littles! -
5.5 yards or about 5 meters, so they are truly one-size fits all!
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The Air is made of ultra-light nylon that is a quick-dry material, so it’s a great carrier for the beach (just make sure it’s completely dry before storing it in its pouch)! As far as hot weather, while the carrier is very lightweight and perfect for on the go, it's not very breathable due to the nature of the fabric.
If you're going to be wearing your baby for a while, we suggest looking into the Boba X! -
No, all Boba wraps and carriers are designed with the intention to carry one baby at a time only, however, once they're big enough to tandem carry you can wear one in the front in either a wrap or carrier and the other in a buckle carrier in the back.
If you fancy trying a tandem carry, we have a whole blog post to support you or you can book a complimentary consultation call! -
When choosing a baby carrier, make sure to always follow the manufacturer’s instructions and guidelines, as well as your own common sense. Pay attention to the age, weight and width of baby that can be safely carried in the carrier. Also take into account the build and size of both yourself and your partner if you intend to share it. Make sure straps are tight enough with no drooping fabric or excess slack that could put your baby in danger. Always check buckles before use and ensure they are securely fastened.