We offer a  60 day, no questions asked return policy. Meaning even if you've tried out your product and it has been used, but you don't love it, we'll take it back. We'll coordinate the return shipping and as soon as the product is back in our warehouse, you can expect a refund within 48 hours. In addition, we offer a one year warranty on our products. If you would like to initiate a return or report a defect, please email hi@boba.com.